Quality First
Quality First is the aging-services field's national quality improvement initiative. It is a commitment to help older adults live their lives to their fullest potential in a warm, welcoming and comfortable environment, and receive the finest in care with the latest technologies. Our dedication to quality extends to all of our customers - residents, patients, families and employees.
We take this commitment very seriously, and accept responsibility for assuring that the people we serve receive quality care and services.
- We are committed to achieving excellence in the quality of care and services provided to our residents.
- We believe that aging has a fulfilling purpose in life and that our society's elders have enduring value to family and community.
- We believe that not-for-profit organizations have a special role in society to provide healthy, affordable and ethical aging services. Our objective is to provide the highest quality and most compassionate care and services to the people we serve.
- We believe that the field of aging services should adhere to applicable legal, ethical and professional standards that are based on stated values and policies within each of our organizations.
- We believe that we should strive to offer programs and services that are based on contemporary research and knowledge to meet the needs of the people we serve, as well as paid and volunteer caregivers, to the best of our ability.
Jewish Senior Life measures quality across the organization in three domains: Quality of Service; Quality of Clinical Care; and Quality of Life.
Quality of Service
Throughout our organization, we measure the Quality of Service delivered to residents, families, patients and staff through the following tools:
Quality of Clinical Care
We measure the Quality of Clinical Care delivered to residents and patients through advanced, and nationally recognized measurement tools:
Quality of Life
Quality of Life encompasses many dimensions, some of which can be evaluated through responses in Resident Satisfaction Surveys in the following categories:
- Physical Environment
- Quality of Food and the Dining Experience
- Participation in and quality of Cultural Arts Programs
- Spiritual Dimensions
- Customer Service Initiatives
- Choice
In addition, Employee Quality of Life is supported through Career Ladders, Specialized Training Programs and Leadership Development Programs.
Jewish Senior Life is also a charter member of the Advancing Excellence in America's Nursing Homes campaign, working on improving quality of care and quality of service in America's Nursing Homes today. | 
