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Visitation  Plan

The New York State Department of Health (DOH) has allowed limited visitation in nursing homes and assisted living facilities. The guidance stipulates that the dates will change with any COVID-19 infection with a resident or staff, including suspension of visitation. Effective September 17th, the facility must be COVID-free for 14 days.

Here is the link with more detailed information on the DOH policy:

Jewish Home of Rochester Visitation Policy

Jewish Home of Rochester will allow visitors in a limited capacity. The guidelines are as follows:

  • Enhanced outdoor visit locations: Tower-inside Helen’s Garden, Cottages- inside courtyards
    • Only two visitors are allowed at a time for no longer than 30 minutes once per week.
    • The directive indicates 6FT social distancing must be maintained at all times
    • No physical contact with residents allowed
    • We are required to have staff supervising during all visits.
  • Visiting hours are 10:00 a.m. – 4:00 p.m. Monday – Friday, please contact your Recreation Therapist to schedule your visit.
  • Visitors must be older than 18 years of age or accompanied by an adult.
  • All Visitors must be screened upon entering, and screened at the Jewish Home Tower only; they will be denied visitation if they report significant COVID-19 exposure or symptoms, or have a temperature over 99.5 degrees Fahrenheit, or have traveled to states under the Commissioner’s advisory.
  • Visitors will be registered in an electronic system upon entry for each visit. The registration log will include the name, address, telephone number, e-mail address, date, time of visit and visitor signature indicating that they cleared the screening questions and do not have a fever.
  • Visitors will not be allowed in the resident’s room, households, homes or rooms anytime during the visit.
  • Any resident who is COVID positive or under observation is NOT eligible for a visit.
  • Visitors must be wearing their face mask upon arrival to the facility. The facility will provide the visitor with a face shield at your screening at the JHR tower and drop it off at the JHR Tower after your visit. The visitor will be instructed to keep their face mask and face shield on at all times.
  • Only medically necessary trips outside the campus.
  • Per NY State directive: if any visitor fails to adhere to the protocol, they will be prohibited from visiting for the duration of the COVID-19 state declared public health emergency.
  • Visitors will be instructed to comply with strict hand hygiene and personal protective equipment practices.
    • Wash hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.


Wolk Manor and Lodge at Wolk Manor Visitation Policy 

Wolk Manor and The Lodge at Wolk Manor

NYSDOH issued a Health Advisory on July 10, 2020 to Adult Care Facility Operators and Administrators outlining requirements and recommendations for the safe return to limited visitation. That guidance was used to develop the below plan.

I. Screening Procedures

• Visitors will be screened for symptoms or risk-factors of COVID-19 prior to visitation

• If fever or COVID-19 symptoms are present, the visitor shall not be allowed to visit

• Visitor’s screenings will utilize one single point of entry to the facility or visiting area

• Visitors will be notified of the required screening prior to their visit.

• Signs will be clearly posted to identify the point of entry and screening process for

• Wolk Manor/The Lodge will keep a daily log with names and contact information for all visitors

II. Indoor Common Room Visitation

• Wolk Manor will allow for 2 sets of family members to visit in the main lounge common area. Each visit will be 30 minutes in duration and staggered 15 minutes apart. See below for details on how visitation will be conducted.

• The Lodge at Wolk Manor will allow for 1 set of family members to visit in the Lodge Lobby common area. Each visit will be 30 minutes in duration and staggered 15 minutes apart. See below for details on how visitation will be conducted.

• Physical distancing will be achieved using 6 foot long tables. The table will be marked with tape indicating where the chairs should remain throughout visitation. Lounge furniture will be
removed and put in storage or relocated to north and south lounges. Visual signs will be placed in the front foyer and the receptionists and housekeepers will be trained on proper disinfection and provided the proper chemicals to ensure sanitization. The visiting tables and chairs will be
cleaned after each visit by the receptionists. And cleaning of the lounge area will undergo cleaning from the housekeeping team twice daily.

Outdoor Visitation

• Any outside area that is used simultaneously by more than one resident for visitation, there will be approximately 150 square feet per person to support physical distancing and decrease the interactions between those who are present. The spacing will be clearly marked so visitors and
residents are clear where they should be sitting.

• Any tent that that is utilized, will be flame retardant and there is no smoking or flames allowed in or near the tent. The tent should will not be attached to the building and it will be a
minimum of 10 feet from the building. Facilities need to maintain documentation that the tent meets NFPA 701 flame retardant standards. Signs on the tent saying no smoking allowed in or near the tent will be present and there will be exit signage.

.II. Physical Space, Distancing, and Occupancy Limits

• Physical distancing of at least six feet will be required between the visitor, resident and staff

• No more than two visitors at one time will be permitted

• Visitors under the age of 16 will accompanied by an adult. The visitor under the age of 16 will be counted as one of the 2 visitors that will be permitted for the visit.

• Common surfaces and high-touch objects will be cleaned and disaffected after each visitation

• Visitors will be escorted to the visitation area by a staff member.

• Residents and visitors will not walk through any space designated as COVID-19 care space or space where residents suspected or confirmed to be infected with COVID-19 are present

III. Scheduling, Duration and Supervision of the Visit

• Visitation will be scheduled in advance.

• Visitation time will be for a period of 30 minutes

• Unannounced visits are not permissible

• A facility staff member will supervise the visitation area to ensure social distancing is occurring and that resident safety is being maintained.

• Facility concierge will schedule appointments 24 hours in advance. The schedule for visits will be 9:30 am until 11:30 am and 1:15 pm until 4:00 pm and oversight will be completed by the concierge and administrative team and weekend supervision and oversight will be conducted by the
concierge and staff on duty for supervision of visitors.

IV. Face Masks and Other Personal Protective Equipment

• Face coverings (cloth or surgical face mask and face shield) will be required for all visitors.

• If a visitor does not have a face covering, the facility will provide a face covering (cloth or surgical mask) to the visitor

• Residents will wear a face mask during the visits

• Facility will ensure family members are wearing face masks and face shields at all times during the visit

V. Hand hygiene

• Family members will be screened and perform hand hygiene. This will take place in our foyer prior to entering the visitation area and hand sanitizer will also be provided at each visitor table for frequent use.

• Either soap and water or alcohol-containing hand gel (with at least 60% alcohol) shall be available and used.

• Visitors will perform hand hygiene again before exiting the visiting area.

VI. Cleaning and Disinfecting Procedures

• High-touch surfaces in visitation areas (e.g. tables) will be cleaned after each visit.

• Cleaning/disinfecting products will be readily available to staff, and staff shall use the products in the manner intended. Wolk Manor/The Lodge will maintain records documenting the date, time, location, and procedures for the cleaning activities.

• Concierge, housekeepers and all other staff will be trained on proper cleaning/disinfecting techniques.

VII. Clear Communications Plan

• Signage will be posted at the entrance to the facility, instructing visitors what area the visitation will occur in

• Visitors will be screened at the Wolk entrance for signs/symptoms of COVID-19, if the visitor has any signs/symptoms of COVID-19, the visit cannot take place

• Staff will provide instruction before visitors visit patients, on hand hygiene, limiting surfaces touched, and use of PPE according to current facility policy.

• All visitors shall be instructed to always wear a facemask or AND face shield while visiting.

• The visitation area will be an easily viewed, publicly posted visitation policy informing families, visitors, and residents of their policy, including when visitation will be limited or

• Visitors shall be notified that visitation presents a risk of transmitting a communicable disease to a resident and that the SARS-CoV2 virus can be transmitted by asymptomatic individuals.

• All visitors will be advised to monitor themselves for signs and symptoms of COVID-19 for 14 days after visiting. If symptoms occur, Wolk Manor will advise them to self-isolate at home, contact their healthcare provider, and immediately notify the facility of the date they were in the facility, the individuals they were in contact with, and the locations within the facility they visited.

VIII. Other Considerations

• Wolk Manor/The Lodge will schedule visitation hours when there is adequate staff available to meet resident care needs and facilitate and monitor the visitation process.

• Staff members monitoring the visit will be trained in resident safety and infection control measures.

• Plans will be in place to manage residents who wander or who cannot tolerate wearing masks.

• Facilitating visits for those residents with cognitive impairment may be challenging. Staff will utilize the following tips to allow a meaningful visit to occur:

– Encourage residents to wear face coverings, if able

– Encourage visitors to sit across from the resident or opposite angles of tables

– Have materials provided by the activity department available to engage the resident to reduce wandering or behaviors during the visit

– Shorten the visit for those who attention is poor or when increased agitation occurs

– Challenging residents to be monitored and if needed the visit will be cut short in order to decrease agitation.

Visitors who fail to comply with the visitation guidance will be asked to leave the campus. We know and understand that the past several months have been difficult for families who have been unable to be with their loved ones, and we thank you for your continued patience and understanding.

If you have any questions about the visitation plans, please contact us at